Returns & Exchanges

At Dulcito Bakery, we take pride in the freshness of our artisanal treats. If your order arrives damaged or is incorrect, please contact us within 24 hours of delivery to initiate a replacement or refund.

1

Contact Our Team

Email our customer support within 24 hours of receipt with your order number and a brief explanation of the issue.

2

Provide Documentation

Attach clear photos of the damaged product and the original packaging to help us process your claim quickly.

3

Review Process

Our bakery team will review your request within 48 hours to determine if a refund or a fresh replacement is appropriate.

4

Resolution

Once approved, we will either ship a replacement at no cost to you or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing